Pervia Medical Transport operates as a transportation-for-hire provider in the City of Dallas. This page carries the information the City requires an operating authority to publish, so you can see exactly what a trip costs and how to raise a concern before you ever pick up the phone.
Rates below are our published private-pay rates for one-way, local trips. A round trip is billed as two legs. You are told the rate for your trip before the trip is provided, and an itemized receipt is available on request.
| Service | Base rate (one-way) | Per loaded mile | Wait time |
|---|---|---|---|
| Ambulatory (sedan / van) | $55.00 | $2.50 / mi | $40 / hr |
| Wheelchair van | $115.00 | $3.00 / mi | $70 / hr |
| Fee | Amount |
|---|---|
| Weekend service | +25% of base |
| After-hours service (6:00 PM to 6:00 AM) | +50% of base |
| Holiday service | +75% of base |
| Same-day booking | $30 flat |
| Oxygen / medical equipment | $25 flat |
| Additional stop | $25 flat |
| Wait time, after a 15-minute grace period | See table above |
| Long-distance / out-of-town trips | Quoted per trip, in advance |
Facility, hospital, and managed-care trips are billed under contract and may differ from the published private-pay rates above. Recurring riders may qualify for membership pricing. Ask us for the current rate sheet for your account type.
Every vehicle in the Pervia fleet is wheelchair accessible, equipped with a ramp or lift and four-point securement, and operated by a driver trained in passenger assistance and securement. To request a wheelchair accessible vehicle, call dispatch and tell us what the rider needs — there is no separate request process and no waiting list.
Pervia Medical Transport maintains a zero-tolerance policy for alcohol, illegal drugs, and the misuse of medication, as required of every transportation-for-hire operating authority in the City of Dallas.
This policy applies to every driver, employee, and contractor who operates a Pervia vehicle or provides passenger assistance, at all times while on duty, while operating a company vehicle, or while otherwise providing transportation-for-hire service.
Any detectable amount of alcohol, or any illegal substance, is treated as a positive result and is grounds for immediate termination. Refusing to test, failing to appear for a scheduled test, or tampering with a sample is treated as a positive result and carries the same consequence. If you believe a Pervia driver is impaired, call dispatch immediately — and you may also report it to the City of Dallas at 3-1-1.
Complaints about any transportation-for-hire operator in Dallas, including Pervia, are handled by the City of Dallas. You can report directly to the City — you do not need to contact us first, and you do not need our permission.
Dial 3-1-1 from any phone within the City of Dallas.
Submit a service request through the City of Dallas 311 portal, or the Dallas 311 mobile app.
We would also like the chance to put things right. Calling dispatch is often the fastest way to resolve a problem with a trip, but that is your choice and it does not replace or limit your right to report to the City.
Pervia Medical Transport, LLC
Pervia Medical Transport
Oak Cliff · DeSoto · Duncanville · Cedar Hill · Lancaster · Red Oak · Glenn Heights · Southern Dallas County
Scheduled service, 7 days a week
Published in accordance with City of Dallas Code of Ordinances Chapter 47A, Transportation for Hire (Sec. 47A-2.1.7). Rates and policies on this page are current as of the date shown in your browser and supersede any earlier printed version.