Payments · Private pay and memberships

Pay a deposit, a balance, or your membership.

Most riders pay a deposit when the trip is booked and the balance once the ride is complete. If you have already spoken to dispatch and have an amount, you can pay it here.

What you can pay here

Choose what you are paying.

Call dispatch first if you have not been quoted — the amount depends on the trip. Deposits are credited against the final fare.

Trip deposit
$50

Standard deposit taken at booking, credited against the fare. Balance is charged once the ride is complete.

Call 469-568-6670
Wait & Return, ambulatory
$125 deposit

For outpatient procedures where the driver stays on-site and brings you home. Fare is $55 base leg plus $40 / hr, portal to portal, after a 15-minute grace period. Deposit is credited against the final fare.

Call 469-568-6670
Wait & Return, wheelchair
$150 deposit

Same service in a wheelchair-accessible van with securement. Fare is $115 base leg plus $70 / hr, portal to portal, after a 15-minute grace period. Deposit is credited against the final fare.

Call 469-568-6670
Reserved Membership
$99 / month

Member rates on your first 8 legs each month, no weekend or after-hours surcharge, and reserved scheduling priority. Cancel anytime.

Call 469-568-6670
Trip balance or invoice
Amount quoted

Pay a balance or an invoice you have already been given a figure for.

Call 469-568-6670

Facility, hospital, and managed-care accounts are invoiced monthly on Net-30 terms and are not paid through this page. Contact us to set up an account.

How it works

Four steps, and the trip is booked.

01

Call dispatch. We take the trip details by phone — pickup, destination, timing, and what the rider needs.

02

We quote the fare before the trip, including any surcharge that applies.

03

We text or email you a secure payment link for the deposit. You pay on the card processor's own page.

04

The trip is confirmed. The balance is charged after the ride, and an itemized receipt is available on request.

Before you pay

What you are agreeing to.

Plain terms, stated before you pay rather than buried afterwards.

  • Deposits are non-refundable once the trip is scheduled, and are credited against the final fare.
  • If you cancel, tell us as early as you can. If your provider cancels the appointment and you can show written proof, the deposit is refunded in full.
  • No-show: the deposit is forfeited and a $50 fee applies.
  • The fare is quoted before the trip. Mileage, wait time, and surcharges are itemized on the receipt.
  • Wait time is billed after a complimentary 15-minute grace period at pickup.
  • Holiday surcharges apply to every rider, including members.

Your card details never touch this website.

Every payment button sends you to our payment processor's own secure checkout page, where the card is entered and stored. Pervia never sees, handles, or stores your card number. Payment records carry a reference number only — never your destination, your condition, or anything about your care.

Every rate and surcharge on this page is published in full, as required by City of Dallas Chapter 47A. See published rates

Not sure what you owe?

Call dispatch and we will tell you the amount, what it covers, and send the link while you are on the phone. No account, no app, no login.

469-568-6670